Shipping policy

Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with Koka Beauty. This Shipping Policy outlines our order handling schedule, available delivery services, shipping fees, tracking process, and procedures for resolving shipment issues.

1. Shipping Locations

Koka Beauty currently ships to eligible addresses within the United States. We do not offer international shipping at this time.

Delivery availability depends on the address provided during checkout. If no shipping method is displayed, we are currently unable to deliver to that location.

2. Processing Schedule

Orders are normally processed within 1–2 business days after payment is approved and all required order details have been received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders submitted during weekends or holidays will begin processing on the next business day.

Additional processing time may be needed during sales events, holidays, high-volume periods, or when further verification is required.

3. Shipping Methods and Prices

Customers may select from the following delivery services:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Carrier transit time begins after processing has been completed and the package has been accepted by the shipping provider.

Including processing time, the approximate total timeframe is:

Standard Delivery: 4–7 business days
Expedited Shipping: 3–5 business days

The available methods and applicable charges will be displayed at checkout before payment.

4. Delivery Timeframes

Delivery dates are estimates and cannot be guaranteed. Packages may be delayed by severe weather, federal holidays, carrier service interruptions, transportation problems, or other circumstances outside our reasonable control.

Expedited Shipping shortens the estimated carrier transit period but does not reduce our stated order processing time.

5. Order Modifications and Address Accuracy

Customers are responsible for submitting a complete and accurate shipping address.

Contact us immediately if an address correction, order modification, or cancellation is requested. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing begins.

Once a package has shipped, Koka Beauty generally cannot change or redirect its delivery address.

6. Shipping Confirmation and Tracking

After an order ships, a confirmation email containing available tracking information will be sent to the customer. Carrier tracking may require up to 48 hours to display its first update.

An order containing multiple products may occasionally arrive in separate packages. Additional tracking numbers will be provided when available.

7. Inability to Ship Within the Stated Time

If we determine that an order cannot be shipped within the stated processing period, we will notify the customer and provide a revised expected shipment date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required and cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed or Lost Packages

If tracking has not updated for an extended period or a shipment appears lost, please contact us with the applicable order number.

We will review the shipment information and assist with an available carrier investigation or claim. Resolution times may vary depending on the carrier’s requirements and findings.

9. Packages Marked as Delivered

If tracking indicates delivery but the package cannot be located, customers should:

Verify the delivery address listed on the order.
Check the mailbox, porch, entrances, and surrounding areas.
Ask household members, neighbors, or building management.
Contact the carrier for delivery information.
Contact Koka Beauty if the package remains missing.

We will make reasonable efforts to assist with any available carrier investigation.

10. Damaged Shipments

If an order arrives damaged, contact us promptly and provide:

The order number
A description of the damage
Clear photographs of the affected product
Photographs of the packaging and shipping label

Please retain the item and all original packaging until the claim has been reviewed.

11. Returned or Undeliverable Orders

Packages may be returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts.

After receiving the returned shipment, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply if the return resulted from incorrect customer-provided information.

If the return was caused by an error made by Koka Beauty, no additional reshipping fee will apply.

12. Returns and Refunds

Product returns, exchanges, and refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

13. Contact Information

For questions concerning shipping, delivery, or an existing order, please contact:

Trade name: Koka Beauty
Email: support@kokaskin.com
Address: 1283 Hackleman Rd, Whitesboro, TX 76273, United States
Phone: +1 (903) 818-7056